vx789 Platform Terms & Conditions

This Terms & Conditions document ("Terms") forms a legal agreement between the vx789 platform and its users ("you" or "member"). These Terms apply to vx789's website, application, and all related services. We reserve the right to change these Terms at any time — any changes will be published on the website.

1 Eligibility & Age Requirement

The following conditions must be met to use the vx789 platform:

• You must be at least 21 years of age or older ("for those aged 21 or above only").
• You are not accessing this platform from a region or country where online gaming is completely prohibited.
• You are using this platform for yourself and of your own free will — not on behalf of anyone else.
• You hold a valid identity document and can present it for verification when required.
• You are not enrolled in any self-exclusion program that restricts you from online gaming.

1.1 Single Account Policy

Each individual may operate only one vx789 account. Creating multiple accounts is strictly prohibited and may result in cancellation of all bonuses and permanent closure of the account.

2 Account Registration

To create an account on vx789, you must provide accurate and complete personal information. If any information provided at registration needs to be changed later, you must contact the support team.

2.1 Accuracy of Information

At the time of account registration, you will provide the following information correctly:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Valid email address
• Mobile number (Bangladeshi)
• Payment method details (bKash, Nagad, Rocket, Upay or bank details)

2.2 Password Security

It is your responsibility to keep your account login details completely confidential. If you suspect unauthorised access, change your password immediately and notify our support team. vx789 will never ask for your password via email or chat.

2.3 Identity Verification (KYC)

To ensure security and prevent money laundering, vx789 may request documents for identity verification (Know Your Customer — KYC) at any time. These documents may include copies of a national identity card, passport, or driving licence. Withdrawals may be placed on hold until KYC is completed.

3 Deposits & Withdrawals

vx789 ensures secure transactions through Bangladesh's major mobile banking and banking channels.

3.1 Deposit Rules

• Minimum deposit amount: ৳200 (for all methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank).
• Deposits are generally credited to the account instantly. If there is any delay, please notify support.
• Deposited funds must come from a payment method registered in your own name.
• Deposits made through a third party are completely prohibited.

3.2 Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Withdrawal processing generally takes 5 to 30 minutes.
• Withdrawals can only be made using the same method used for the deposit.
• Additional identity verification may be required for large withdrawals.
• If an active bonus is present and wagering requirements have not been met, withdrawals may be restricted.

4 Bonuses & Promotions

vx789 offers various bonuses and promotional offers to its members. Each bonus has its own terms.

4.1 Welcome Bonus

New members receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example:

• Deposit ৳1,000 → Bonus ৳1,200 → Total balance ৳2,200
• Deposit ৳14,000 → Bonus ৳8,000 → Total balance ৳22,000

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times the bonus amount. Wagering is calculated on the bonus only, not on the deposit + bonus. Example: ৳1,200 bonus × 20 = a total of ৳24,000 must be wagered before withdrawing bonus winnings.

4.3 General Bonus Terms

• Each bonus must be used within a specified time limit.
• Games eligible for bonus play will be listed on the promotions page.
• Wagering requirements must be met before winnings from a bonus can be withdrawn.
• Multiple bonuses cannot be used at the same time unless specifically stated in the promotion.
• If a member is found to have misused a bonus, the bonus and associated winnings will be cancelled.

4.4 VIP Program

vx789's VIP program has a total of five tiers. Weekly cashback is available at each tier:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback
• Diamond — up to 1.5% weekly cashback

VIP tier progression depends on activity and gaming history on the platform.

5 Game & Betting Rules

vx789 provides casino games, sports betting, and other online gaming services. Each game has its own rules.

5.1 Game Results

All game results are determined through an audited Random Number Generator (RNG) system, which is fair and unbiased. Results cannot be altered in any way.

5.2 Technical Issues

If a technical fault, disconnection, or server issue occurs during a game, vx789 may decide to cancel or complete that round. In such cases, if the member's bet can be verified, it will be refunded.

5.3 Sports Betting

Sports betting offers various markets without reference to specific clubs, players, or match dates. Betting markets and odds may change at any time. If an event is cancelled, bets will be refunded.

5.4 Maximum Win Limit

For certain games or bonuses, a maximum win limit may apply within a given period. This limit will be stated on the relevant game or promotion page.

6 Prohibited Activities

The following activities are completely prohibited on the vx789 platform and may result in account termination and legal action:

• Bonus abuse: Obtaining bonus benefits through artificial means, such as creating multiple accounts or collaborative betting.
• Money laundering: Using the platform for the purpose of laundering illegal funds.
• Software manipulation: Using bots, scripts, or any other software to influence game results.
• Fraud: Creating an account using false information or attempting chargebacks.
• Unauthorised access: Attempting to access another member's account.
• Hacking: Attempting unauthorised interference with vx789's systems or network.
• Underage use: Assisting a person under the age of 21 to use the platform.

7 Responsible Gaming

vx789 believes that online gaming is a form of entertainment. We want all our members to enjoy gaming responsibly.

7.1 Setting Limits

Members can set deposit, loss, and session time limits on their account. Using this feature, you can keep your gaming experience under control.

7.2 Self-Exclusion

If a member feels that gaming is having a negative impact on their life, they can apply for self-exclusion. This allows for temporary or permanent account closure. Contact the support team via 24/7 live chat or at [email protected].

7.3 Help & Resources

If signs of gaming addiction appear — such as continuously wagering larger amounts, placing more bets in an attempt to recover losses, or experiencing problems in personal relationships — please seek professional help and contact our support team.

For more information, please read our Responsible Gaming page.

8 Privacy & Data Protection

vx789 places the highest priority on protecting members' personal information. How we collect, store, and use your information is described in detail in our Privacy Policy.

8.1 Data Collection

We collect necessary information during account registration, transaction processing, and platform use. This includes name, contact information, payment information, and device information.

8.2 Use of Data

Collected information is used only for the following purposes:

• Account management and verification
• Financial transaction processing
• Fraud prevention and security
• Providing support services
• Legal Compliance

8.3 Sharing Information with Third Parties

We do not sell your personal information to any third party. However, certain information may need to be shared for payment processing or legal requirements.

9 Account Suspension & Closure

vx789 may suspend or close any account in the following circumstances:

9.1 Reasons for Suspension

• Any violation of the terms and conditions
• Providing false or incomplete information
• Failure to submit KYC documents
• Suspicious financial activity
• Participation in prohibited activities
• Raising a chargeback or payment dispute

9.2 Account Closure Process

Before suspension, the member is generally informed of the reason and given an opportunity to correct it. However, in cases of serious violations, the account may be closed without notice.

9.3 Remaining Balance

If an account is closed due to a violation of the terms and conditions, the bonus balance will be forfeited. However, a case-by-case decision will be made regarding the return of actual deposited funds (if not won through bonus misuse).

10 Limitation of Liability

Although vx789 operates as a safe and reliable platform, our responsibility is limited in the following matters:

• If a game is interrupted due to internet connection issues or failure of a third-party service.
• If unauthorized access to an account occurs due to the member's own negligence.
• Force majeure events — such as natural disasters, government directives, or infrastructure failures.
• Gaming losses that result from the member's own decisions.

vx789 will never be liable for direct or indirect losses beyond the amount deposited.

11 Changes to Terms

vx789 reserves the right to partially or fully change these terms and conditions at any time. When changes take effect:

• The updated terms and conditions will be published on this page and the "Last Updated" date will change.
• For significant changes, a notice may be sent via email or on the platform.
• If you continue to use the platform after the changes, you will be considered to have accepted the new terms and conditions.
• If you are unable to accept the new terms, please submit a request to close your account.

Therefore, it is advised to visit this page regularly to stay informed about the latest version of the terms and conditions.

12 Contact Us

If you have any questions or complaints about these terms and conditions, please contact our support team:

• Live Chat: Support is available 24/7 in Bengali and English.
• Email: [email protected]

Our support team is always ready to assist with any matter. Our goal is to ensure your gaming experience at vx789 is always safe and enjoyable.